Order processing

The order process from the enquiry to the analysis is designed to be as streamlined and customer-friendly as possible. Nevertheless, the following information must be considered in order to process your enquiries and orders as quickly as possible.

1. Inquiry

Your request by

E-Mailt o sales @cleancontrolling.de
Telephone +49 7465-92 96 78-0
Contact form

We will respond to your request within one working day, at the latest on the following day. If you are a new customer, you can send us your company and contact details in advance via the following registration link to make the process easier and faster.

2. Check of customer specification at CleanControlling

Examination of customer specifications and component details with regard to test procedure and feasibility

3. Clearance of analysis details

By telephone or per e-mail
Your visit to our company in connection with a company presentation

4. Offer and purchase order

Offer

Quotation approx. 1 working day after receipt of enquiry
Quotation by e-mail including pre-filled component accompanying documents for component dispatch to the laboratory
Enclosure 1: Component accompanying document with all known details on component, inspection and inspection lot size
Enclosure 2: Delivery note with delivery address for shipping the components to the laboratory

Placing of order

Please send your order to our order processing department at order @cleancontrolling.de.
Please refer to our valid quotation in your order, indicating the quotation number.
For queries and communication regarding order processing, please contact our order processing team via order @cleancontrolling.de.
The contact persons in order processing can be found here

5. Order from customer and delivery of parts to CleanControlling

Packaging of the parts for transport

Packaging alternative 1: It should be choosen a packaging wich avoid creation of particles while transport (e. g. closed plastic bag)
Packaging alternative 2: Simulation of customers delivery with original packaging of the parts

6. Receipt of parts at CleanControlling

Visuell check of the packaging. Faulty or damaged packaging will be documented at CleanControlling.
Collection of all analyse information from order
Draw up an analyse instruction with the information from customer and the according specification.

7. The extraction method will be qualified by decay curve.

The extraction method will be qualified by decay curve.

8. Start of analysis

Preparation of analyse equipment
Basic cleaning of the according extraction equipment

9. Archiving of analysis filters or extracts

The archiving of the filter membranes oder extracts takes place under the respective analysis no. in our archive.
The archiving period of the filter membranes or extracts is max. 1 year from the completion of the analysis.
Subsequent tests, such as material determinations (SEM/EDX or FT-IR analyzes) are possible within this period.