Order processing Medical

Inquiry

Your request by

• E-Mailt o sales @cleancontrolling.de
• Telephone +49 7465-92 96 78-0
• Contact form

We will respond to your request within one working day, at the latest on the following day. If you are a new customer, you can send us your company and contact details in advance via the following registration link to make the process easier and faster. 

Feasibility evaluation of the desired test method by CleanControlling Medical

• Clarification of the feasibility of the desired test

Clarification of testing details

• By phone or by e-mail
• During a visit to our house in connection with a laboratory tour

Quotation

• Quotation 1 to 2 days after request
• The offer is accompanied by a Test Item Characterization Sheet, which has to be filled out and sent with every order to ensure a smooth process. Please use the form attached to the offer or download it from the following links:
  • Test Item Characterization Sheet (English)
  • Test Item Characterization Sheet - Reprocessing & Sterilization (English)

Ordering by the client and shipment of the test items in our laboratory

Packageing by the client and shipment to our facilities:

• Packaging Variant 1: The test items should be packed in such a way that no further contamination (biological, chemical or particulate) can get onto the products during transport (eg in a closed polybag, better still sealed).
• Packaging variant 2: Simulation of customer delivery with original packaging and removal of the test items from CleanControlling Medical.

Goods receipt of samples at CleanControlling

• The packaging is visually inspected and photographed and documented in case of possible transport damage or inadequate packaging.
• Inspection of the analysis information when receiving the order
• Creation of a laboratory order from information from the client 

Start of the analysis

• Preparation of the samples (e.g. sterilization)
• Provision of the necessary sterile working materials

After completion of the analysis

• You will receive the test items after completing the tests, unless otherwise agreed. The test items are not contaminated.
• We do not archive any reference samples.